Refund Policy

Last updated: 19/03/26

At SocialUpgradeLab, we stand behind the quality of our educational products and want you to feel confident in your purchase.

This Refund Policy outlines the terms under which refunds may be granted.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all digital educational products.

If you are not satisfied with your purchase, you may request a full refund within 30 days of the original purchase date.

2. Eligibility for Refunds

To be eligible for a refund:

  • Your request must be made within 30 days of purchase

  • You must provide proof of purchase (such as the email used at checkout or receipt)

We reserve the right to verify your purchase before issuing a refund.

3. How to Request a Refund

To request a refund, please contact us at:

sarah@socialupgradelab.com

Include the following details:

  • Your full name

  • The email address used to make the purchase

  • Your order confirmation or receipt (if available)

We aim to respond to all refund requests within 2–5 business days.

4. Refund Process

If your refund is approved:

  • Your refund will be issued to the original payment method used at checkout

  • Processing times may vary depending on your bank or payment provider

Please allow 5–10 business days for the refund to appear in your account after approval.

5. Non-Refundable Situations

Refunds may be refused in cases where:

  • The request is made after the 30-day refund period

  • There is evidence of abuse, misuse, or fraudulent activity

  • Multiple refund requests are made by the same individual across different purchases

6. Access After Refund

If a refund is issued:

  • Your access to the purchased product, content, or membership may be revoked immediately

7. Chargebacks

If you have any issues with your purchase, please contact us first at:

sarah@socialupgradelab.com

Filing a chargeback without contacting us may result in:

  • Immediate termination of access to all products and services

  • Restrictions on future purchases

We are committed to resolving issues quickly and fairly.

8. Changes to This Policy

We may update this Refund Policy at any time.

Any changes will be posted on this page, and continued use of our services constitutes acceptance of those changes.

9. Contact Information

If you have any questions about this Refund Policy, please contact:

sarah@socialupgradelab.com

Postal | Correspondence Address

Unit 162206
PO Box 7169
Poole
BH15 9EL
United Kingdom